Important information about our business
Kiwi Adviser Network Limited (KAN) holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. KAN’s Financial Services Provider Number is FSP763551.
The FMA has authorised specific members of our network to deliver financial advice under our licence, who are known as Authorised Bodies. To find the list of the businesses, search Kiwi Adviser Network Limited on the FSPR and open the ‘Financial Services’ tab. The list is located under the ‘Authorised Bodies’ section.
We also support a network of Financial Advisers who provide retail financial advice through their own Financial Advice Provider business and their own licence that is issued by the Financial Markets Authority.
We provide our Financial Advice Providers, Authorised Bodies, and Financial Advisers with Compliance and Professional Development support and, in the case of mortgage advisers, commission payments. KAN also holds agreements with our approved product providers to support our Financial Advisers to provide advice.
Our office contact details:
Address: 4/23 Aviemore Drive, Highland Park, Auckland 2010, New Zealand
Phone: 09 600 1600
Email: admin@kiwiadvisernetwork.co.nz
Website: kiwiadvisernetwork.co.nz
Nature and Scope of financial advice services
KAN members provide financial advice to their clients about life, disability and health insurances; home loans - including borrowing for personal or investment purposes, personal loans and switching funds within a managed investment scheme (including a KiwiSaver scheme).
Products will that Financial Advisers in our network can provide advice about are:
Personal Risk Insurances
Mortgage Products
Consumer Credit Contracts (personal loan products)
KiwiSaver Schemes
Managed Funds
Each Financial Advice Provider, Authorised Body and Financial Adviser has their own area of financial expertise they advise on and will be accredited with a range of product providers to deliver this advice.
A list of our approved product providers is available on Lending Panel and Insurance Providers.
Please refer to the individual Financial Advice Provider’s website for the details of specific products and services they can advise you on.
Our fees or expenses
KAN members generally don’t charge fees or expenses for the financial advice provided to you as they are usually remunerated by commissions or fees paid by the product providers where your business is placed.
However, if a mortgage is repaid within 27 months of your mortgage settlement, or your insurance policy is cancelled within 24 months, your Financial Advice Provider may charge a fee for this advice as they will be required to pay back all or some of the commissions received to the lender or the insurer.
If a fee is charged to you, it will depend on the nature and scope of the advice or service provided to you by your Financial Adviser. Your Financial Adviser will discuss and agree to any fees with you, before they proceed and explain how and when they are payable.
Commissions
For services in relation to insurance, KiwiSaver and loan products, commissions may be paid by the product provider as follows:
Initial commission - a percentage of the value of your loan balance or insurance premiums;
Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan, or on renewal of insurance products.
Conflicts of interest or other incentives
At times, when a Financial Adviser refers a client to one of our business partners for their other financial needs, both the Financial Advice Provider and KAN may receive a referral payment or commission.
Occasionally product providers may assist us with funding so we can bring our KAN members together for conferences and professional development training.
Your Financial Adviser will provide you with their own disclosure information during the advice process. Any conflicts of interest or other incentives will be explained to you, along with how they are managed.
How we manage any conflicts of interest
To ensure advisers within the KAN group prioritise clients’ interests:
We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
All our advisers undergo annual training about how to manage conflicts of interest.
We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
We undertake an annual independent Compliance Assurance Review.
Our duties and obligations to you
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
Meet the standards of competence, knowledge and skill set out in the Code of Conduct
Give priority to the clients’ interest and
Exercise care, diligence and skill and
Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.
Our complaints process
Our internal complaints process
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints handling process is as follows:
To lodge a complaint, please email your complaint to our internal complaints’ manager: compliance@kiwiadvisernetwork.co.nz or 09 600 1600.
We will reply to you within 2 business days.
We will aim to resolve your complaint within 10 working days.
Our external complaints process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.
You can contact Financial Services Complaints Limited at:
Address: FSCL, PO Box 5967, Wellington 6145
Phone number: 0800 347 257
Email address: complaints@fscl.org.nz