Kiwi Adviser Network Limited (KAN) holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. KAN’s Financial Services Provider Number is FSP763551.
The FMA has authorised specific members of our network to deliver financial advice under our licence, who are known as Authorised Bodies. To find the list of the businesses, search Kiwi Adviser Network Limited on the FSPR and open the ‘Financial Services’ tab. The list is located under the ‘Authorised Bodies’ section.
We also support a network of Financial Advisers who provide retail financial advice through their own Financial Advice Provider business and their own licence that is issued by the Financial Markets Authority.
We provide our Financial Advice Providers, Authorised Bodies, and Financial Advisers with Compliance and Professional Development support and, in the case of mortgage advisers, commission payments. KAN also holds agreements with our approved product providers to support our Financial Advisers to provide advice.
Our office contact details:
Address: 4/23 Aviemore Drive, Highland Park, Auckland 2010, New Zealand
Phone: 09 600 1600
KAN members provide financial advice to their clients about life, disability and health insurances; home loans - including borrowing for personal or investment purposes, personal loans and switching funds within a managed investment scheme (including a KiwiSaver scheme).
|Products will that Financial Advisers in our network can provide advice about are:|
Each Financial Advice Provider, Authorised Body and Financial Adviser has their own area of financial expertise they advise on and will be accredited with a range of product providers to deliver this advice.Approved Providers
Please refer to the individual Financial Advice Provider’s website for the details of specific products and services they can advise you on.
KAN members generally don’t charge fees or expenses for the financial advice provided to you as they are usually remunerated by commissions or fees paid by the product providers where your business is placed.
However, if a mortgage is repaid within 27 months of your mortgage settlement, or your insurance policy is cancelled within 24 months, your Financial Advice Provider may charge a fee for this advice as they will be required to pay back all or some of the commissions received to the lender or the insurer.
If a fee is charged to you, it will depend on the nature and scope of the advice or service provided to you by your Financial Adviser. Your Financial Adviser will discuss and agree to any fees with you, before they proceed and explain how and when they are payable.
|For services in relation to insurance and loan products, commissions may be paid by the product provider as follows:|
|Initial commission - a percentage of the value of your loan balance or insurance premiums;|
|Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan, or on renewal of insurance products.|
At times, when a Financial Adviser refers a client to one of our business partners for their other financial needs, such as KiwiSaver schemes or foreign exchange currency, both the Financial Advice Provider and KAN may receive a referral payment or commission.
Occasionally product providers may assist us with funding so we can bring our KAN members together for conferences and professional development training.
Your Financial Adviser will provide you with their own disclosure information during the advice process. Any conflicts of interest or other incentives will be explained to you, along with how they are managed.
To ensure advisers within the KAN group prioritise clients’ interests:
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints manager is Stephanie Smith who can be reached via email at compliance@KiwiAdviserNetwork.co.nz. or 09 600 1600. Stephanie will reply to you within 2 working days.
Our internal complaints handling process is as follows:
Insert your complaints handling process or steps here.
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.
You can contact Financial Services Complaints Limited at:
Address: FSCL, PO Box 5967, Wellington 6145
Phone number: 0800 347 257
Email address: email@example.com