Important Disclosure Information


Important information about our business

Kiwi Adviser Network Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is FSP763551.

Although we are a registered Financial Advice Provider (FAP) we don't provide retail financial advice ourselves at present. We support a network of Financial Advisers who operate their own FAP’s and provide retail financial advice through their own License issued by the Financial Markets Authority.

We provide services to these FAP’s and Financial Advisers to help them with Compliance, Professional Development and commission payments for Mortgage advisers. KAN also holds the agreements with our approved Lenders to support our Mortgage advisers to provide advice in this area.


Our office contact details:
Address: 69 Ben Lomond Crescent, Pakuranga Heights, Auckland, 2010, New Zealand
Phone: 09 600 1600
Email: admin@kiwiadvisernetwork.co.nz
Website: kiwiadvisernetwork.co.nz

Nature and Scope of financial advice services
Services provided by Financial Advisers in our network
  • Debt management (including borrowing for personal and investment purposes)
  • Personal insurance
Products Financial Advisers in our network can provide financial advice about
  • Personal and group Insurance (life cover, disability, income protection and trauma)
  • Loans including mortgages, reverse mortgages and deposit bonds
Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service provided to you by your Financial Adviser through their FAP. Your Financial Adviser will discuss and agree to the actual fees with you before they proceed and explain how and when they are payable.

Commissions (new wording below)

We manage the payment of commission for Mortgage Advisers in KAN group. The Lenders pay KAN commissions and we pass this directly onto the FAP or Financial Advisers.

For services in relation to insurance and loan products, commissions may be paid by the product provider as follows:
Initial commission - a percentage of the value of your loan balance or insurance premiums;
Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan, or on renewal of insurance products.
Conflicts of interest or other incentives

From time to time product providers assist us with funding so we can bring our KAN advisers together for conferences and professional development training.

Your Financial Adviser will provide you with their own disclosure information during the advice process. Any conflicts of interest of other incentives will be explained to you, along with how they are managed.

How we manage any conflicts of interest

To ensure advisers within the KAN group prioritise clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
  • All our advisers undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.
Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct
  • Give priority to the clients’ interest and
  • Exercise care, diligence and skill and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.
Our complaint processes
Our internal complaints process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Wael Althehaiby who can be reached via email at compliance@kiwiadvisernetwork.co.nz. or 02102919665. Wael will reply to you within 2 working days.

Our internal complaints handling process is as follows:

Insert your complaints handling process or steps here.

  1. To lodge a complaint, please email your complaint to our internal complaints’ manager: compliance@kiwiadvisernetwork.co.nz
  2. We will reply to you within 2 business days.
  3. We will aim to resolve your complaint within 10 working days.
Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.

You can contact Financial Services Complaints Limited at:
Address: FSCL, PO Box 5967, Wellington 6145
Phone number: 0800 347 257
Email address: complaints@fscl.org.nz

Kiwi Adviser Network Limited is a Licensed Financial Advice Provider
FSP763551
© 2021 - Kiwi Adviser Network Limited. All rights reserved

Subscribe to the BetterBroker newsletter

Every fortnight Trail will send a newsletter to keep you up to date with the happenings in the industry, interesting news, and updates within Trail.


Book a Consultation

Learn how KAN can help you spend less time on admin, and more time on advice.

Mortgage Advice
Personal Risk Advice
Business Risk Advice
KiwiSaver & Investment Advice
General Insurance Financial Planning