Kiwi Adviser Network Limited (KAN) holds a transitional Financial Advice Provider licence issued by the FMA to provide financial advice services. KAN’s Financial Services Provider Number is FSP763551.
We are a Financial Advice Provider (FAP). We support a network of Financial Advisers who operate their own FAPs and provide retail financial advice through either our licence or their own licence issued by the Financial Markets Authority.
The FMA has authorised specific members of our network to deliver financial advice under our licence. To find the list of the businesses, search Kiwi Adviser Network Limited on the FSPR and open the ‘Financial Services’ tab. The list is located under the ‘Authorised Bodies’ section.
We provide our FAPs, Authorised Bodies, and Financial Advisers with Compliance and Professional Development support and, in the case of mortgage advisers, commission payments. KAN also holds the agreements with our Approved Lenders to support our mortgage advisers to provide advice in this area.
Our office contact details:
Address: 4/23 Aviemore Drive, Highland Park, Auckland 2010, New Zealand
Phone: 09 600 1600
|Services provided by Financial Advisers in our network|
|Products Financial Advisers in our network can provide financial advice about|
The actual fee charged to you will depend on the nature and scope of the advice or service provided to you by your Financial Adviser through their FAP. Your Financial Adviser will discuss and agree to the actual fees with you before they proceed and explain how and when they are payable.
We manage the payment of commission for Mortgage Advisers in KAN group. The Lenders pay KAN commissions and we pass this directly onto the FAP or Financial Advisers.
|For services in relation to insurance and loan products, commissions may be paid by the product provider as follows:|
|Initial commission - a percentage of the value of your loan balance or insurance premiums;|
|Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan, or on renewal of insurance products.|
From time to time product providers assist us with funding so we can bring our KAN advisers together for conferences and professional development training.
Your Financial Adviser will provide you with their own disclosure information during the advice process. Any conflicts of interest of other incentives will be explained to you, along with how they are managed.
To ensure advisers within the KAN group prioritise clients’ interests:
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints manager is Wael Althehaiby who can be reached via email at email@example.com. or 02102919665. Wael will reply to you within 2 working days.
Our internal complaints handling process is as follows:
Insert your complaints handling process or steps here.
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.
You can contact Financial Services Complaints Limited at:
Address: FSCL, PO Box 5967, Wellington 6145
Phone number: 0800 347 257
Email address: firstname.lastname@example.org