Kiwi Adviser Network Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is FSP763551.
Although we are a registered Financial Advice Provider (FAP) we don't provide retail financial advice ourselves at present. We support a network of Financial Advisers who operate their own FAP’s and provide retail financial advice through their own License issued by the Financial Markets Authority.
We provide services to these FAP’s and Financial Advisers to help them with Compliance, Professional Development and commission payments for Mortgage advisers. KAN also holds the agreements with our approved Lenders to support our Mortgage advisers to provide advice in this area.
Our office contact details:
Address: 69 Ben Lomond Crescent, Pakuranga Heights, Auckland, 2010, New Zealand
Phone: 09 600 1600
|Services provided by Financial Advisers in our network|
|Products Financial Advisers in our network can provide financial advice about|
The actual fee charged to you will depend on the nature and scope of the advice or service provided to you by your Financial Adviser through their FAP. Your Financial Adviser will discuss and agree to the actual fees with you before they proceed and explain how and when they are payable.
We manage the payment of commission for Mortgage Advisers in KAN group. The Lenders pay KAN commissions and we pass this directly onto the FAP or Financial Advisers.
|For services in relation to insurance and loan products, commissions may be paid by the product provider as follows:|
|Initial commission - a percentage of the value of your loan balance or insurance premiums;|
|Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan, or on renewal of insurance products.|
From time to time product providers assist us with funding so we can bring our KAN advisers together for conferences and professional development training.
Your Financial Adviser will provide you with their own disclosure information during the advice process. Any conflicts of interest of other incentives will be explained to you, along with how they are managed.
To ensure advisers within the KAN group prioritise clients’ interests:
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints manager is Wael Althehaiby who can be reached via email at firstname.lastname@example.org. or 02102919665. Wael will reply to you within 2 working days.
Our internal complaints handling process is as follows:
Insert your complaints handling process or steps here.
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.
You can contact Financial Services Complaints Limited at:
Address: FSCL, PO Box 5967, Wellington 6145
Phone number: 0800 347 257
Email address: email@example.com